Privacy policy

How we process your data:

Jara.ai takes your privacy seriously. We want to continuously work carefully and be transparent about our data policies in a way that's required by law and what the users feel comfortable with. In order to provide the service of the platform and product, Jara.ai stores and collects personal information.

General info

The following policy explains how we handle your data on our website and software. We continuously work on updating our data policies on this privacy policy page. We encourage users to be in contact if they feel uncertain about what data we collect. If the user wants to know exactly what information that is gathered or if they want to delete all their information from our site, this will be done by contacting [email protected]

E-mail

We might send out e-mails to all users that contain questionnaires, significant information, legal matters or other sensitive matters regarding Jara.ai. You can always opt out of non-administrative e-mail by informing us, like a newsletter. We never ask for your password or other sensitive account information. If you receive e-mails that ask sensitive information, like your password, we would like you to send these e-mails to us for further investigation.

Disclosure of your information and what data we collect​

Jara.ai collects your data from the website and software. Your Internet Protocol address may be stored and collected when you use Jara.ai. We aim to use this information to optimize your experience, identify how people use Jara.ai and to fight spam and other abuse. A good thumb rule is that we collect data based on actions that you take as a user on the Jara.ai feedback tool. We will keep the users informed about data collection.

Our customers that use the feedback tool are companies from many different industries. The feedback tool is applied on the companies website in a digital form. Both jara.ai and the customers collect anonymized data through the software. If the user feels uncertain about how the data is handled, do not hesitate to contact us for more information. The customers that use jara.ai:s software takes responsibility of handling the data provided by the software.

If the user creates an account on Jara.ai with a third-party service (for example, Facebook, Twitter or Google), we may store and collect information from the third-party account, like followers or friends. We never share or publish any information collected from a third-party account without the user's permission.

Jara.ai will never sell personal information. We only handle and sell anonymized data. We handle data that meets data protection standards (GDPR) or when we believe by good faith its required by law.

If Jara.ai shares your information due to a legal process, we will notify you in advance so you have the possibility to challenge it, unless we are restricted by the law to do so. If Jara.ai happens to merge with another company we will inform the users of changes that come along. By deleting your account during the notice period, you opt out of the new policies.

You are allowed to change your personal information at any time. As well delete your account at any time. If you continue to delete your account, content will not be recoverable.

As through the whole process of data handling, we want to be transparent. In any case of uncertainty regarding data handling, we encourage you to contact us at [email protected]

Data Storage

Jara.ai uses third-party hosting partners and vendors. For example, Heroku and Amazon. This including storage, software, hardware, networking and other technology that is needed to run Jara.ai. Jara.ai maintains event logs and server logs. By using Jara.ai you authorize Jara.ai to transfer, store and use your information. We operate worldwide but have our servers in Europe.

Third-party embeds

Some content that is displayed on Jara.ai might not be hosted by Jara.ai. These embeds are hosted from a third-party and embedded on Jara.ai. These embeds are not in control of Jara.ai and thereby not covered by this privacy policy. The third-parties may ask for personal information and by filling that, Jara.ai privacy policy won’t be applied. Jara.ai suggests that the users do not submit personal information in an embedded form to any third-party. We will do our best to keep “bad actors” away from Jara.ai.

Cookies

Jara.ai uses cookies and technology similar to it. This includes for example when you log in, remembering different preferences and to personalize information. Third-party services like Google Analytics may have their own cookies in your browser and these we can not impact.

Data security

Jara.ai uses encryption to protect data transmitted from and to our website. Though, the internet cannot provide a 100% secure transmission, no matter the security. This is why we can’t guarantee security. Every user uses the service at their own risk and everything you do on the site is your own responsibility.

We encourage every user to take own initiative in their way of using the account and own responsibility in their data security with a strong password for example.

Changes regarding Jara.ai's policy

Jara.ai updates its privacy policy continuously. We notify the users if there are to be any significant changes. The most up to date version will be found on this page.

If the customer does not agree with the updated data processing found on: https://www.jara.ai/privacy-policy, they have to contact jara.ai staff without hesitation.